Privacy policy.

Scenterrain — Privacy Policy

Last updated: [16/10/2025]

Scenterrain (“we”, “us”, “our”) operates scenterrain.com (the “Site”). We are committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose and retain your personal information and your rights under UK data protection law (including the UK GDPR and the Data Protection Act 2018).

1. Who we are / Contact

Scenterrain
REGISTERED COMPANY NAME: SCENTTERRAIN LTD
Email: Info@scentterrain.com

If you have any questions about this policy or our processing of personal data, contact us at the email above.

2. Information We Collect

We collect the following types of information:

a. Information you provide directly:

  • Name, email address, phone number, and billing/shipping details.

  • Account login details (if you create one).

  • Order and transaction history.

  • Messages or inquiries sent through our contact forms or email.

  • Marketing preferences (newsletter sign-ups, SMS, etc.).

b. Information collected automatically:

  • IP address, browser type, and device information.

  • Pages visited, time on site, and referring websites.

  • Cookies and similar technologies (see our Cookie Policy for details).

We do not intentionally collect or store sensitive personal data (e.g. religion, health information, ethnicity).

3. How We Use Your Information

We use your data to:

  • Process and deliver your orders.

  • Manage payments and prevent fraud.

  • Respond to your questions and support requests.

  • Improve our website, customer experience, and product offerings.

  • Send marketing emails or SMS (only if you’ve opted in).

  • Comply with legal, tax, and accounting obligations.

We only process personal data where we have a valid legal basis, such as your consent, the need to perform a contract, or legitimate business interests.

4. How We Share Your Data

We only share your information where necessary to run our business securely and legally:

  • Payment processors (e.g. Stripe, PayPal) for transaction handling.

  • Delivery couriers for shipping orders.

  • Email and CRM providers for communication and support.

  • Website analytics services (e.g. Google Analytics) for performance insights.

  • Regulatory authorities, when required by law.

We will never sell your personal data to anyone.

5. International Data Transfers

Some of our service providers may store or process your data outside the UK. In such cases, we ensure that appropriate safeguards are in place, such as UK GDPR-approved Standard Contractual Clauses or transfers to countries with adequate data protection standards.

6. Cookies and Tracking Technologies

We use cookies to enhance your experience and analyse traffic.
Types of cookies include:

  • Essential cookies: Enable checkout, security, and site features.

  • Performance cookies: Help us improve website performance.

  • Functional cookies: Remember preferences and settings.

  • Marketing cookies: Used only with your consent.

You can control or delete cookies in your browser settings at any time. For more information, see our Cookie Policy.

7. Marketing Communications

If you subscribe to our marketing list, we’ll send updates about new arrivals, promotions, or exclusive offers.
You can unsubscribe anytime using the link at the bottom of our emails or by contacting: privacy@scenterrain.com

8. Data Retention

We keep your data only as long as necessary:

  • Order and transaction data — up to 6 years (for tax and accounting).

  • Account and marketing data — until you delete your account or opt out.

  • Analytics data — retained only in aggregated, non-identifiable form.

After this period, your data is securely deleted or anonymised.

9. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data (get a copy of what we hold).

  • Correct inaccurate or incomplete data.

  • Request deletion of your data (“right to be forgotten”).

  • Restrict or object to processing.

  • Withdraw consent (where applicable).

  • Request data portability.

  • Complain to the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

To exercise any right, contact us at info@scenterrain.co.uk

10. Security of Your Data

We use secure servers, encryption (HTTPS), and restricted data access to protect your information. However, no online system is completely risk-free — please notify us immediately if you believe your data has been compromised.

11. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect data from anyone under 16. If you believe a minor has shared personal data with us, contact us and we’ll remove it promptly.

12. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in regulations or business practices. The updated version will always be posted on this page with a new “Last updated” date.

13. Contact Us

If you have any questions or concerns about your privacy, data use, or this policy, please contact:
📧 info@scenterrain.com