Terms of Service

Scenterrain Ltd – scentterrain.com
Last updated: [16/10/25]

Welcome to Scenterrain. These Terms of Service ("Terms") govern your access to and use of our website scentterrain.com, and any purchases made through it. By visiting our site or purchasing from us, you agree to be bound by these Terms.

1. Company Information

Scenterrain.com is operated by:
Scenterrain Ltd
Registered in England and Wales
Company Number: [Insert your Companies House number]
Registered Office: [Insert business address]

2. Acceptance of Terms

By accessing or using our website, you confirm that you are at least 18 years old or have the consent of a parent or guardian.
If you do not agree to these Terms, you may not use our website or services.

3. Use of Website

You agree to use our website responsibly and lawfully. You must not:

  • Engage in fraudulent, illegal, or harmful activity.

  • Copy, distribute, or misuse any content from scentterrain.com without permission.

  • Attempt to interfere with the operation or security of the website.

We reserve the right to suspend or terminate your access to our services at any time for any misuse or breach of these Terms.

4. Product Information & Availability

We make every effort to display accurate product information, including descriptions, prices, and images.
However, we cannot guarantee that all product descriptions or imagery are completely error-free or up to date.

Products may become unavailable or discontinued without notice. In such cases, we will contact you to offer an alternative or refund.

5. Orders & Payments

When you place an order, you agree to provide accurate, current, and complete information.
We reserve the right to refuse or cancel any order at our discretion, including but not limited to:

  • Errors in pricing or availability

  • Suspected fraudulent activity

  • Payment authorisation failure

All prices are displayed in GBP (£) and include VAT where applicable.

6. Pre-Orders

Pre-order items will be clearly marked with estimated arrival dates on their product pages.
By purchasing a pre-order item, you acknowledge that:

  • Fulfilment times are estimated and may vary.

  • Your payment will be processed at the time of purchase.

  • Cancellations are subject to a 5% processing fee, and delays beyond our control may occur.

7. Shipping & Insurance

All orders are subject to our Shipping & Insurance Policy, which outlines delivery options, processing times, and parcel insurance coverage.
By placing an order, you agree that:

  • If you do not opt in for shipping insurance, Scenterrain Ltd is not liable for any damage, loss, or theft after dispatch.

  • Claims for uninsured parcels must be made directly with the courier.

8. Returns & Refunds

All returns and refunds are governed by our Refund & Returns Policy, available on scentterrain.com.
Returns are accepted within 7 days of receiving your order, provided items remain unused and sealed.
Certain items, such as decants, atomisers, or hygiene-sensitive products, are final sale and non-returnable.

9. Pricing & Promotions

Prices and promotions are subject to change at any time without notice.
In the event of a pricing error, we reserve the right to cancel affected orders before shipment.

Discount codes and promotional offers cannot be applied retroactively to previous purchases.

10. Intellectual Property

All content on scentterrain.com — including images, text, graphics, logos, and trademarks — is the property of Scenterrain Ltd or its licensors and is protected by UK and international copyright laws.
You may not reproduce, copy, or use any materials from our website without express written permission.

11. Limitation of Liability

To the fullest extent permitted by law:

  • Scenterrain Ltd shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use or inability to use our website or products.

  • We are not responsible for delays, loss, or damage caused by shipping carriers or events outside our control.

  • Customers who decline shipping insurance accept full responsibility for their parcel once dispatched.

Nothing in these Terms excludes liability for death, personal injury, or fraud caused by our negligence.

12. Data Privacy

Your privacy is important to us. All personal data collected through scentterrain.com is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your information.

13. Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
We reserve the right to suspend or delete accounts showing signs of misuse or fraudulent activity.

14. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from these Terms or your use of our website will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

Scenterrain Ltd reserves the right to update or amend these Terms at any time without prior notice.
Changes take effect immediately upon posting to the website. Your continued use of scentterrain.com means that you've accepted the updated Terms.

16. Contact Us

If you have questions about these Terms of Service, please contact:
📧 info@scentterrain.com
🏠 Scenterrain Ltd
🌐 www.scentterrain.com